• Digital Tranformation
  • Consulting Services
  • Infrastructure Management
  • Enmarq Technologies

Driving Business Excellence Through Innovative IT Service Management

Digital Transformation

Read More
 

Infrastructure Management Services

Read More
 

Consulting & Advisory Services

Read More

Information Security Services

Read More
 

Managed
Services

Read More

“Today’s challenges are the need for business change and Customer Centricity, organisations have to be ready to transform and meet business expectations.”

With ever changing business complexities and competition in the market coupled with disruption in the technologies, The need for Business and IT Allignment is on the top of the priority List for every organization in the todays world. Service Management forms a key interface between Business and IT , IT service management is increasingly becoming a top CIO agenda. Organizations are evolving their IT service management strategies to address a more dynamic, consumer-driven universe, in which IT services are leading from the front to bring a great deal of Business value back in to organizations. adding to it, organizations increased focus on service innovation to improve IT operatinal excellence

Some of the best practices in the Service Management Space and its focus to Business change are:

  •  Shift Left in the Service Management by defining a clear service catalog, enabling a multichannel and social enablers in to the Service tranformation
  •  Focus on First Contact resolution by enabling Knowledge Management access across the enterprise and link it in to all the channels of communication
  •  Highly skilled and passionate workforce focused on Customer Centricity
  •  Deliver Service Management as a main driving factor for Business and customer Centricity
  •  Derive Predictable and Managed Delivery model around Service Management

With Enmarqs new approach, organisations can achieve the transformation of the IT function, bringing IT more closer to the Business Functions, Working as a true business partner Focusing on Business Value and Customer Centricity.