Enmarq Technologies

The company wanted to manage the changes applied to IT applications and infrastructure and also wanted to automate the task of tracking and the managing the changes.

Few challenges to overcome :
• Disparate and diverse practices across the multiple regions/units of the organization
• Cultural differences and initial resistance to change
• Working across multiple time zones across the world

Enmarq has come up with the below solutions
• Identifying “Manage Engine” as the product for recording and tracking changes
• Defining detailed processes, templates as well as created quick reference guides for managing changes
• Creating recorded training sessions that included training on process and the tool. This helped in standardizing and improving effectiveness of training
• Continuously improving the process and the tool usage during the initial rollout based on feedback from users
• Usage of online collaboration tool (Sharepoint) to bring all stakeholders to a common platform and to enable sharing of artifacts

• Improved visibility and effectiveness in managing changes
• Minimizing negative impact of implementation changes due to enforcement of processes for approval, planning and monitoring change roll outs
• Compliance to SOX requirements