Enterprise IT Operation
For the enterprise IT function to take on the role of a consistent value provider, organisations will have to rethink along the lines of intelligent automation platforms. Most enterprises already have some degree of automation as part of their back-office support system. However, the advent of disruptive technologies and artificial intelligence (AI) has made it possible for enterprises to take the next evolutionary step—intelligent automation. Gartner estimates that through 2021, the majority of service providers will use intelligent automation service techniques, thus lowering the cost of commodity services by 15% to 25% annually.